Terms of Service

Online shop operator: HGH Desinfections und Cosmetique GmbH, August-Jaksch-Str. 85, 9020 Klagenfurt

1) Scope and contractual partner
The present General Terms and Conditions (GTC) apply to all contracts concluded between you as a customer and us as the operator of the HGH-Group online shop. As part of the ordering process, you accept the terms and conditions in the version applicable at the time of placing the order.

2) Conclusion of the contract
Our product presentation in the online shop does not yet contain a binding sales offer. The offer to conclude a purchase contract comes from you as a customer by clicking the “Buy now” button after completing the order page.

You are bound to this order for 1 week, i.e. the contract is binding if we accept your order within this period.

After placing your order, you will receive an automated e-mail confirming that we have received the order, but this does not yet constitute an acceptance of the contract (order confirmation). We declare acceptance of the contract by delivering the goods. This also applies if, on the basis of the payment method you have chosen, you have already paid the purchase price or instructed you to pay before the conclusion of the contract. If, in this case, we cannot accept your order as an exception due to a lack of goods availability or the contract does not come about for other reasons, we will of course reimburse the advance payment immediately.

If your order includes several items, the contract will only be concluded for those items that are expressly listed in our shipping confirmation.

Your statutory right of withdrawal (see § 6) remains unaffected by the above regulations in any case.

3) Prices and additional costs
The prices stated in our online shop include the statutory value added tax and all other price components. They are in euros plus the additional costs mentioned in the shopping cart.

4) Payment and retention of title
The purchase price is paid via the payment provider KLARNA.

5) Delivery and delivery times
The place of performance is in any case A-9020 Klagenfurt.

The delivery times specified in the online shop or in our shipping confirmation in accordance with Section 2 (2) are calculated from the time of our order confirmation, but not before the invoice amount has been credited to our account in the case of payment by bank transfer. If a delivery time is not specified by us or has not been agreed otherwise, this is usually up to 5 working days.

6) right of withdrawal
The Austrian statutory provisions in the currently applicable version apply to the right of withdrawal.

7) 14-day return policy
You have a 14-day right of return for unopened items that you have bought in our online shop. The period begins on the day the delivery is received. The HGH-Group pays for the return shipping costs.

8) Customer’s rights in the event of defects
Your rights in the event of material and legal defects are determined by the statutory provisions. However, we do not assume any liability for descriptions from third parties, in particular from customers in the context of the customer reviews published in our online shop.

Your statutory right of withdrawal (see § 6) and rights from any guarantee declarations that may be issued separately or that are attached to the goods remain unaffected in all cases.

9) Choice of law and place of jurisdiction
Austrian law applies exclusively to the contractual relationship. The statutory provisions apply to the place of jurisdiction.

10) Severability Clause
Should individual or several provisions of these general terms and conditions be or become wholly or partially ineffective or inadmissible, this does not result in the ineffectiveness of the entire contract.

The inadmissible or ineffective provision will be replaced by a provision that comes closest to the economic purpose of the ineffective or inadmissible provision.